SUMMER SALE: UP TO 50% OFF

Shipping policy

Every RIVIENE order ships with complimentary express delivery, anywhere in the world, with no minimum order value.

Processing

Orders are prepared and dispatched within 1–2 business days of purchase. During drop launches, processing may take up to 3 business days.

Delivery times

Once dispatched, delivery typically takes 7–12 business days depending on your region. As soon as your order leaves our facility you will receive an email with your tracking number, which you can follow at any time on our Track Your Order page.

Tracking

Every order ships with a tracked service. If your tracking has not updated for more than 7 business days, contact us at support@riviene.com and we will investigate with the carrier.

Customs and import fees

International shipments may be subject to import duties determined by your local customs authority. These charges are set by your government, not by RIVIENE, and are the responsibility of the recipient. Your local customs office can confirm the rules that apply in your country.

Wrong or incomplete address

Please double-check your shipping details at checkout. If you notice a mistake, contact us at support@riviene.com within 12 hours of placing your order and we will correct it before dispatch. Parcels returned to us due to an incorrect address can be reshipped once the correct details are confirmed.

Are Riviene frames authentic and safe to buy?

Authentic, always. Every pair is produced by our own certified manufacturing partners and ships directly to you, never through third-party resellers. We do not sell replicas or lookalikes of other brands. Checkout runs on full SSL encryption and your card details never touch our servers.

Are the lenses really polarized and UV protective?

Yes, on every pair. All Riviene lenses block 100% of UVA and UVB rays (UV400) and carry a polarizing filter that cuts reflected glare from roads, water, snow and screens. That means less squinting and noticeably less eye strain on long drives and bright days.

What is your return and exchange policy?

100 days to change your mind. Return or exchange for any reason within 100 days of delivery. Frames need to come back unworn and in their original case. Once your return reaches us, the refund is issued within 3 to 5 business days to the original payment method.

How do I choose the right fit?

We help you find it. Every product page lists frame width, lens height and temple length in millimetres, along with a guide for which face shapes each style suits. Not sure which way to go? Write to us at support@riviena.com before you order. And if the fit is not right when it arrives, the exchange is free.

How long does delivery take?

Your total delivery time has two parts: processing, then tracked transit after dispatch.

Processing: 1 to 3 business days to prepare and dispatch your order.
United States and Canada: approx. 5 to 10 business days after dispatch.
Europe: approx. 3 to 8 business days after dispatch.
United Kingdom: approx. 4 to 9 business days after dispatch.
Rest of the world: approx. 7 to 14 business days after dispatch.

So most US orders arrive within about 6 to 13 business days of ordering. Shipping is free on all US orders, and you will receive a tracking link as soon as your order is dispatched.

What payment methods do you accept?

Secure payments. We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Every transaction is encrypted end to end and handled by our payment provider, so we never store your card information.

What comes in the box?

Your frames arrive with a protective hard case and a microfibre cleaning cloth, at no extra cost. Use the cloth dry for daily smudges, and rinse your lenses with lukewarm water before wiping if there is sand or dust on them, so grit does not scratch the coating.

Can I fit prescription lenses in Riviene frames?

Our frames ship with non-prescription polarized lenses, but most optical shops can fit prescription lenses into them. Take the frames to your optician and they will confirm what works for your prescription. Do keep in mind that lens replacement is done at your own risk and is not covered by our returns policy once the original lenses are removed.

24h

Fast Dispatch

100

Day Returns

UV400

Lens Protection

Free

US Shipping

Still have a question? We reply within 24 hours on business days: support@riviena.com