Refund policy

Every RIVIENE piece is backed by our quality guarantee. If something is not right with your order, we will make it right.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, with all original tags attached and in their original packaging. To start a return, email us at support@riviene.com with your order number, your full name and the items you wish to send back. Please wait for our reply before shipping anything — returns sent without prior notice cannot be processed.

Damaged or incorrect items

Please inspect your order upon delivery. If an item arrives defective, damaged, or if you received the wrong piece, contact us within 7 days of delivery with photos of the product and the packaging. We will resolve it at no cost to you — with a replacement or a full refund, whichever you prefer.

Refunds

Once your return is received and inspected, we will notify you of the approval status by email. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund to your account.

Exchanges

Need a different size? The fastest way is to request a return of the item you have and place a new order for the piece you want. As every RIVIENE piece is produced in limited, numbered runs, we cannot guarantee your size will remain available — if an exchange is not possible, a refund will be offered.

Cancellations and changes

We process orders quickly. If you need to change or cancel an order, contact us at support@riviene.com within 12 hours of placing it and we will do our best to intervene before dispatch. Once an order has shipped it cannot be modified, but you may return it after delivery under this policy.

Non-returnable situations

Items returned after the 30-day window, or showing signs of wear, washing or alteration, cannot be accepted. Items marked as final sale are not eligible for return.