Privacy policy

This Privacy Policy describes how RIVIENE collects, uses and shares your personal information when you visit or make a purchase from our website.

Information we collect

When you visit the site, we automatically collect certain information about your device, including your browser, IP address and time zone, as well as information about how you interact with the site. When you make a purchase, we collect your name, billing and shipping address, payment information, email address and phone number ("Order Information").

How we use your information

We use Order Information to:

  • Fulfil orders, process payments and arrange shipping
  • Send order confirmations, tracking updates and service messages
  • Screen orders for fraud and other risk
  • Send you news about drops and offers, where consistent with your preferences

We use device information to improve and optimise our site and to measure the performance of our marketing.

Sharing your information

We share your information only with service providers that help us operate the store — such as our e-commerce platform, payment processors, shipping carriers and analytics providers. We may also share information to comply with applicable laws or lawful requests. We do not sell your personal information.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time by emailing support@riviene.com. If you are located in the European Economic Area, the United Kingdom, Brazil or another region with data-protection legislation, you may have additional rights under those laws, including the right to lodge a complaint with your local supervisory authority.

Data retention

We keep your Order Information for our records unless and until you ask us to delete it, or for as long as required by applicable tax and accounting rules.

Marketing communications

You can opt out of marketing emails at any time using the unsubscribe link included in every message.

Cookies

Our site uses cookies to keep your cart, remember your preferences and understand how the store is used. You can control cookies through your browser settings, though disabling them may affect how the site works.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

Contact

For questions about this Privacy Policy or to exercise your rights, email support@riviene.com.